USCC Enhances Structure to Elevate Customer Dedication

US Cargo Control has always been dedicated to providing business’ and individuals with quality products and prompt, professional service. Whether online or over the phone, our continual goal is to get you “what you want, when you need it.”  

Expertise  

Throughout the years, we have assembled a dedicated staff that thrives on being product and industry experts. Every last one of them seeks to make your job safer and easier, and your equipment allocation more efficient. We are always happy to take your calls and promptly answer any questions about product, price, shipping, or custom order needs.  

With these experts in place, we are now strategically structuring our sales and service team to better serve you.  

What isn’t changing is our steadfast dedication to providing cargo control solutions for the industries we serve. Our three largest currently being: trucking and transportation, lifting and rigging, and moving.

Your Trusted Partner  

We aim to be your trusted partner and consultant, not just an equipment vendor. This will be accomplished by organizing our sales and service team in a way that gets each customer their own dedicated team. Our dedicated consultants and teams will be strategically focused on your industry, your company, and your individual needs.   

For companies and individuals already familiar with us, expect the same great industry knowledge, customer service, and transparent communication you have come to expect from us, but with a more strategic focus on your specific needs and your company goals; both now and in the future.   

Considering giving USCC an opportunity? The time has never been better to experience the advantages of working with a company that genuinely cares about every aspect of your business and your needs.   

What You Should Expect  

Within each team, these dedicated professionals will consult and solve whatever needs you may have. When you call in, one of our Inside Sales Specialists will answer and be able to explain our products in detail, answer any questions, and find the best solutions that meet your goals. Our Service & Solutions Specialists can update you on pending orders, as well as help you manage web orders and freight-related items. Finally, our Business Development Consultants will listen to your long-term needs to help you develop a cost-effective purchasing strategy. Your growth and success are our top priority. 

“All three roles will become an extension of your team by being a dedicated, trusted, and accessible resource for all your equipment needs,” said Zach Schmit, Chief Sales Officer at USCC. 

In addition, we are streamlining the phone order process by cutting our inbound phone numbers down to a small handful. This will save you time and hassle by directing your call to the right industry specialist, right away.   

Put us to the Test  

At the end of the day, actions always speak louder than words. There is only one way to truly understand everything we have to offer you. Challenge us to deliver on all your cargo control needs. Don’t see what you’re looking for on our website? No problem. Just ask us and see what we can do for you. Let us show you the benefit of having dedicated consultants on your side. Check out our website, call us at 855-785-0412, or stop by our showroom. We are located in Urbana, Iowa – right off Interstate 380, at 202 Blue Creek Drive. We look forward to helping you, and your business, grow and succeed.

Ratchet Straps
Snatch Blocks
Moving Kits

US Cargo Control Sales Team Profile: Dustin

We pride ourselves on having a professional sales staff ready to take your call if you have a question about a product, or if you’d like to place an order by phone.

image of Dustin, US Cargo Control sales teamDustin is a sales team member that you might speak to if you call us. He’s a new member to our team, which is continuing to expand so we can serve our customers better.

What made you decide to come to US Cargo Control?

I spent seven years at Theisen’s, a major Midwestern retailer of  farm, home, and ranch supplies and equipment, and then decided to get into management which lead me to a service manager position with Wells Fargo bank. Both jobs were based largely on helping customers with daily needs and providing excellent customer service. As soon as I read about the position with US Cargo Control, I knew right away that this was the place for me. It was also about helping customers, but with a dose of fun and camaraderie, too. Where else do you get to compete with co-workers on a regular basis in a game of Ping-Pong, bags, or pool? I must say I can play some Forrest Gump  ping- pong now.

What do you enjoy most about your job?

I enjoy my co-workers the most. When we are not on the phone assisting customers, we really enjoy each other’s company.

Are there one or two most common questions you hear from US Cargo Control callers?

Where are you guys located?” and “Can I get this measurement on this?”

Which product do you think we sell the most of?

E-Track and related components, specifically plastic end caps. I’ve got some stocks in the product.

Have there been any memorable calls/customers?

Oh yes, I once talked to a hit man and the conversation was very interesting, and actually a little scary. He told me how to take a guy’s legs out while being in a large vehicle using a loading dock.

Hobbies?  Snowmobiling, motorcycling, boating…  anything that makes my heart beat a little faster to give me an adrenaline  rush.

What did you want to be when you grew up?

Michael Jordan, so I guess a professional basketball player.

Favorite sport(s) to play?

Basketball, football, and tennis. Do horse shoes, bags, and hacky sack count as a sport?

What three words would your friends us to describe you?

Perfectionist, Loyal, and Friendly.

Favorite sports teams to watch?

Da Bulls back in the day when MJ was tearing it up.

Three pet peeves?

Food on a person’s face or teeth…. or even just a long hair hanging off of someone, sick! I always tell the person though. Driving a car that’s dirty both inside and out.

What are few things your bucket list? 

Play Jordan in a game of one-on-one. Ride a wheelie in every gear on my bike. Parasail.

You have a 10 minute speech to give at a high school graduation. What would it be about?

You live life only once; take chances and stay humble.

 

US Cargo Control Sales Team Profile: Lisa

Lisa has been with US Cargo Control for nearly four years and is an integral part of our Sales and Service team. If you’ve called USCC lately, you may have spoken with her.

Lisa M., US Cargo Control Sales and Customer Service Team Lead

Current position title and duties? 
Service Team Lead – the service team is a section of Sales and Customer Service that focuses on making sure our customers have a positive experience ordering with US Cargo Control – including ensuring that orders ship promptly, helping customers with questions, and processing returns. We also work to implement improvements that help our whole team work more efficiently.

What was your position when you started, and what other positions have you held here?
I have been in Sales and Customer Service since I started, but the position has changed quite a bit. Our company has expanded, our systems have changed, and we’ve added many new products and our processes have become so much more efficient that it is hardly the same job as when I started.

Prior experience to US Cargo Control?
I was a Sales Assistant for a promotional products distributor helping customers find the right products for their needs, and before that I worked with my dad, who owns a small print business. By his example I learned a lot about the importance of going the extra mile for customers and earning their business.

What do you enjoy most about your job?
No two days are the same. We’re constantly working to improve our processes, add new products, and I hear new questions from customers that I hadn’t considered before. The variety keeps it interesting and challenging.

Are there one or two most common questions you hear from US Cargo Control callers?
We have a huge variety of products, so we get a variety of questions, but most often I have customers ask for advice on which moving blankets to order. We have 10 styles to choose from, and the customers’ needs vary from those who are using the blankets for a one time household move, to professional movers, to someone who is using the blankets for pets or other household uses.

City, state or country you loved to visit, or would like to someday?
The list of places I would like to visit is too long to list here… If I had to pick one place that I would love to revisit, that would be Germany. I studied German language in school and traveled to Germany while I was in high school. In college I was able to study abroad for six months and had a great experience. I have not been able to get back there since then, but I plan to someday.

What did you want to be when you grew up?
I wanted to be an architect.

Favorite sports team or sport to watch?
Favorite team would be the Iowa Hawkeyes (I am an alum) and favorite college sport is football. Otherwise my favorite sport to watch is motocross or supercross.

What three words would your friends use to describe you?
Most people would probably describe me as quiet and easy-going. Those that know me well know that I am very forgetful and am constantly making lists and jotting down reminders to myself.

You have a 10 minute speech to give at a high school graduation. What would it be about?
Live with integrity and respect others. You will feel good about yourself and others will feel good about you as well, and you will be happier in life.