Ed is part of our growing sales team and is also our resident Spanish-speaking US Cargo Control team member. Ed was born in Cuba and grew up in Miami speaking both languages fluently. Being able to translate technical information ensures all of our customers receive superior customer service when they call!
Having a team of Sales and Service Experts available by phone is one of the things that sets US Cargo Control apart. Kara’s a member of that team, taking calls from a variety of customers each day, and always working to find the best solution for their needs.
As a Sales Specialist, Lisa not only helps customers with new orders, she also follows up with those that may have experienced a problem with a product, shipping, etc. Her 5+ years with US Cargo Control means she’s seen the company grow and change exponentially, but she’s the first to say our dedication to customer service has remained.
Our team of Sales Specialists make it a goal to go above and beyond everyday for our customers, and Brennan is no exception. He’s also our resident baseball guru and always up for a little friendly competition whether it’s for a sales goal or in the annual office Bag Toss or Ping Pong tournament.
If you’ve called to ask about a product or to place an order, you may have talked with Britni. Like everyone on the sales team, enjoys going the extra mile to find just the right product for a customer, even if that means searching for items we don’t normally carry online. Here, she mentions a few of those experiences, and our “willingness to get them what they need.”
As part of our sales team, Jon helps customers calling in with product questions or would like to place an order over the phone. He’s quickly become one of our experts in our category of lifting slings, and enjoys helping customers who may not know what type of sling would work best for their particular application.
David is part of our sales team, so you may have talked with him if you’ve ever called about a product or placed an order over the phone. He’s really become one of our rigging supplies experts, a category he enjoys because he likes the challenge of finding the right product for the customers’ needs. David was also recently recognized by ESPN- watch and find out why!
If you’ve called to place an order, you may have talked to Carla. She’s worked within the Sales and Service team, and is now part of our growing team of Moving Supplies Specialists.
If you’ve called us lately to place an order by phone, you’ve talked to one of our product specialists. This group is what sets US Cargo Control apart from other internet retailers- we’re ready to take your call if you have a question or concern about a product, price, shipping, or need to place a custom order.
We pride ourselves on having a professional sales staff ready to take your call if you have a question about a product, or if you’d like to place an order by phone.
What made you decide to come to US Cargo Control?
I spent seven years at Theisen’s, a major Midwestern retailer of farm, home, and ranch supplies and equipment, and then decided to get into management which lead me to a service manager position with Wells Fargo bank. Both jobs were based largely on helping customers with daily needs and providing excellent customer service. As soon as I read about the position with US Cargo Control, I knew right away that this was the place for me. It was also about helping customers, but with a dose of fun and camaraderie, too. Where else do you get to compete with co-workers on a regular basis in a game of Ping-Pong, bags, or pool? I must say I can play some Forrest Gump ping- pong now.
What do you enjoy most about your job?
I enjoy my co-workers the most. When we are not on the phone assisting customers, we really enjoy each other’s company.
Are there one or two most common questions you hear from US Cargo Control callers?
“Where are you guys located?” and “Can I get this measurement on this?”
Which product do you think we sell the most of?
E-Track and related components, specifically plastic end caps. I’ve got some stocks in the product.
Have there been any memorable calls/customers?
Oh yes, I once talked to a hit man and the conversation was very interesting, and actually a little scary. He told me how to take a guy’s legs out while being in a large vehicle using a loading dock.
Hobbies? Snowmobiling, motorcycling, boating… anything that makes my heart beat a little faster to give me an adrenaline rush.
What did you want to be when you grew up?
Michael Jordan, so I guess a professional basketball player.
Favorite sport(s) to play?
Basketball, football, and tennis. Do horse shoes, bags, and hacky sack count as a sport?
What three words would your friends us to describe you?
Perfectionist, Loyal, and Friendly.
Favorite sports teams to watch?
Da Bulls back in the day when MJ was tearing it up.
Three pet peeves?
Food on a person’s face or teeth…. or even just a long hair hanging off of someone, sick! I always tell the person though. Driving a car that’s dirty both inside and out.
What are few things your bucket list?
Play Jordan in a game of one-on-one. Ride a wheelie in every gear on my bike. Parasail.
You have a 10 minute speech to give at a high school graduation. What would it be about?
You live life only once; take chances and stay humble.