Customer Feature: White Glove Movers

For more than a decade, White Glove Movers has been in the business of moving. From residential to commercial moves, the company prides itself on its commitment to customer satisfaction.

A White Glove Movers truck parked and ready for a move.

A White Glove Movers truck parked and ready for a move.

“The very best part of the job is getting complimentary notes,” White Glove Movers Co-Manager Tom McCartan said. “We get a lot of referrals and a lot of repeat business.”

White Glove Movers is based in Marion, Iowa and offers a full line of moving services ranging from residential to commercial moves. The company’s team of trained, professional movers will also pack boxes, pods and trucks – even rental trucks. Just about anything moving related, White Glove will do it.

The company is equipped with four large trucks, two vans and one small truck. The movers take on about 750 moves per year, with 60-70 percent of business happening during the summer months.

“That’s when things get very hectic and busy,” McCartan explained. “It’s great.”

The company’s setup process is simple. The office receives moving inquiries, and then schedules an estimate with the prospective customer. After that, the move is booked and put on the calendar.  Then, on moving day, a team of professional movers will carefully pack, load and unload the truck.

Many people underestimate the workload involved when moving and will attempt to do it themselves. White Glove Movers believes people should really consider the risk-reward of taking on a move without the proper equipment and training.

“Moving is very stressful, it can cause injuries that are very hard to recover from,” McCartan said. “We just think let us [White Glove Movers] take the risk. The cost is just not that prohibitive, it’s a lot less expensive than recovering from an injury.”

White Glove Movers rolling a heavy tool kit into the truck.

White Glove Movers rolling a heavy tool kit into the truck.

Moving is especially challenging when people lack the proper tools to do it safely. White Glove Movers utilizes a long-list of moving supplies and trusts US Cargo Control to provide its staff with safe, quality moving equipment.

The company purchases products ranging from protective padding like moving blankets, banister covers and door covers to transport supplies like dollies and straps.

“When you take on the responsibility of handling someone else’s possessions you really need to do it right,” McCartan said. “You better have the right equipment and the right protective gear so when the move is done they [the customers] are in a position to send you a note of compliment.”

US Cargo Control began providing White Glove Movers with professional moving supplies in 2013. The White Glove management team was drawn to USCC because of its competitive pricing, but company leaders soon learned it is the customer experience and service they enjoy the most.

“Working with US Cargo Control has been easy for our Office Manager, Mindy. They treat her with respect and get things done when they are supposed to be done,” McCartan said.

If you are interested in learning more about White Glove Movers or inquiring about a move visit the company website or give them a call at 319-393-3000.

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